If you still have access to your Software Token/authentication app but wish to remove it from your account, please log in to the Square Enix Account Management System (), select One-Time Password followed by Software Token and follow the on-screen instructions. If you re-register your Software Token or another authentication app afterwards, you will receive a new Emergency Removal Password. Please note that the Emergency Removal Password can only be used once. Should you no longer have access to your Software Token/authentication app, you can remove it from your account using the Emergency Removal Password by visiting the following URL and following the on-screen instructions: You can view your Emergency Removal Password on the One-Time Password page under Token Usage Status by logging into the Square Enix Account Management System (). If you do not remove your Software Token/authentication app from your Square Enix account beforehand and no longer have your Emergency Removal Password, you will be unable to log into your game or other services using that account. This password is required to regain access to your Square Enix account should you change phones or delete the app before removing the registered Software Token or authentication app. If you are using a Software Token or another authentication app, please be sure to keep your Emergency Removal Password in a safe place. We are grateful for your patience and understanding during this time and assure you that we are doing our very best to address all of your enquiries as soon as we can. Our Support Centre team continues to work from home and to help us reply to all queries as quickly as possible, we are only providing assistance via email and the in-game Game Master service at the moment. Important Notice to All Software Token Users Important Information about Account Access Recovery Please also pay particular attention to the following articles: Remember to make use of our Knowledge Base articles at before submitting a ticket as this helps us to prioritise the most urgent cases. Due to a record number of contacts, it may take us longer to respond to your query than usual and we apologise for any delays in response you're experiencing.
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